Introduction

Megared® Krill Oil respects the privacy of our users and is committed to protecting it through our compliance with this privacy policy. This policy describes how we collect, use, disclose, and protect your personal information.

Collection of Personal Information

We collect personal information from you when you visit our website, make purchases, register for our newsletter, interact with us on social media, participate in contests and surveys, and contact our customer service team.

The types of personal information we collect include:

• Contact details such as your name, email address, postal address, and phone number
• Account information such as your username and password
• Payment information such as your credit card number and billing address
• Order information such as the products you purchase and shipping details
• Communication records such as emails, chats, and phone calls with our team
• Feedback such as product reviews and survey responses
• Social media handles if you interact with us on social platforms
• Demographic data such as your age, gender, and location

We collect your personal information only when you voluntarily provide it to us. You can choose not to provide certain details, but this may affect your ability to make purchases or use some features of our website.

Use of Personal Information

We use your personal information for the following purposes:

• Process orders and provide products and services requested
• Manage your account including registration, authentication, and account access
• Respond to queries and provide customer support
• Send marketing communications about promotions that may interest you
• Run contests and sweepstakes you participate in
• Conduct surveys and analyze results to improve our offerings
• Detect security incidents, troubleshoot issues and prevent fraud or abuse
• Comply with legal obligations and enforce our terms of service

We only process your personal information as necessary to fulfil these purposes or as permitted by law. We will obtain your consent before using your information for other purposes.

Disclosure to Third Parties

We may share your personal information with third party service providers we’ve contracted to assist in fulfilling the above purposes. This includes:

• Payment processors to facilitate purchases
• Shipping providers to deliver orders
• Email service providers to contact you
• Data analytics firms to analyze information collected
• Contest and sweepstakes partners when you enter
• Social media platforms when you interact with our accounts

We require these third parties to handle your personal information in alignment with this policy and take steps to ensure they provide adequate security protection. We do not authorize them to use your personal data for their own purposes or disclose it to other third parties.

We may also disclose your personal information if required to comply with legal obligations or enforce our terms of service.

Data Retention

We retain your personal information for the period necessary to fulfil the purposes described above, unless a longer period is required by law.

For example, we keep your order history for tax and accounting purposes for 7 years after your most recent purchase. We may retain certain usage data for analytics purposes for longer periods to understand website traffic patterns over time.

When personal information is no longer needed, we securely delete or destroy it.

Data Security

We are committed to protecting your personal information and have implemented appropriate technical and organizational safeguards.

We use secure socket layer (SSL) encryption when you provide or access your personal information through our website. We restrict access to your personal data to employees and third parties who need it to fulfil their job responsibilities. We train staff on privacy and data security to ensure your information is handled responsibly and in line with our policies.

Despite our efforts, we cannot guarantee against all security breaches or inadvertent disclosures of your information due to technical errors. However, we will promptly notify you in compliance with privacy laws if a confirmed data breach occurs involving your identified personal information.

International Data Transfers

We may transfer your personal information to third parties located in countries outside of your own for the purposes described above. We take steps to ensure recipients of your personal information provide an adequate level of data protection based on the legal requirements for international data transfers.

You have the right to contact us for more information about these international data transfers and to request copies of relevant safeguards.

Your Data Rights

You may exercise the following rights in relation to your personal information, subject to certain exemptions under applicable law:

• Access your personal data by requesting a copy from us
• Correct any inaccurate or incomplete personal data
• Delete your personal data from our records
• Restrict or object to certain uses of your personal data
• Receive an electronic copy of your personal data for portability
• Complain to your data protection regulator if you feel we have violated your rights

To make a request, please contact our privacy team using the contact details in the “How to Contact Us” section below. We will respond to all legitimate requests within the time periods specified by privacy laws.

Cookies and Website Analytics

We use cookies (small text files sent by your computer each time you visit our website) to distinguish you from other users, enhance your experience using our website, and analyze usage for website optimization and marketing purposes.

We use both session cookies (deleted when you close your browser) and persistent cookies (remain until you delete them or they expire).

You can control cookies through your browser settings and other tools. However, some parts of our website may not function properly if you disable cookies.

We also use web analytics services like Google Analytics to collect website usage data. This helps us understand how our website is being used so we can improve it. The data collected is generally anonymous and aggregated prior to storage, but may include device identifiers, location data, and IP addresses.

You can opt-out of web analytics tracking with browser add-ons or other tools.

Online Advertising and Social Media

We may display interest-based advertising on our website or partner networks using third party ad networks. This involves sharing certain usage data and device identifiers to enable more relevant ads.

We also have social media pages and apps where you can engage with us. Any personal information shared on those platforms is subject to their privacy policies.

You have choices about cookies and targeted advertising. Visit aboutcookies.org and youronlinechoices.com for more information on how to opt-out.

Links to Other Websites

Our website may contain links to other sites that we do not own or control. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of each site you visit.

Children’s Privacy

Our website is intended for an adult audience above the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent aware that your child has provided us with personal information, please contact us to request deletion.

California Privacy Rights

Under California law, California residents may opt-out of the “sale” of their personal information to third parties. We do not sell your personal information as defined in the CCPA. However, you still have certain privacy rights under California law including:

• Requesting deletion of your data
• Obtaining details of information shared for business purposes in the prior 12 months
• Opting-out of certain data disclosures to third parties

To make a request under the CCPA, please see the “How to Contact Us” section below.

Changes to This Policy

We may periodically update this policy as needed to reflect changes in our privacy practices or legal obligations. We will post the updated version and indicate the effective date at the top of the policy. If we make significant changes, we may provide additional notice such as via email or by posting a prominent notice on our website.

How to Contact Us

If you have any questions about this privacy policy or your rights, please contact us at:

Privacy Team
Megared® Krill Oil, Omega-3 Krill Oil
123 Ocean View Road
San Francisco, CA 94105
Email: [email protected]

Thank you for choosing Megared® Krill Oil!